Privacy Policy

This Privacy Policy describes how SendToWin LLC (“we,” “our,” or “us”) collects, uses, and discloses information when you visit our website, www.sendtowin.com (“Website”), or inquire about our services. By accessing our Website, you acknowledge the practices described in this Policy.

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

We may collect the following personal information when you voluntarily provide it, such as when you fill out a contact form or inquire about our services:

• Name

• Email Address

• Phone Number

• Job Title

• Company Name

1.2 Information We Collect Automatically

When you visit our Website, we may automatically collect certain information about your device and browsing behavior, including:

• IP Address

• Browser Type and Version

• Operating System

• Referring URLs

• Pages Visited and Time Spent on Our Website

• Device Identifiers

2. ANALYTICS AND TRACKING

We use certain third-party tools on our Website to understand how visitors interact with our content, improve Website performance, respond to inquiries, and operate our Website.

PostHog Analytics. We use PostHog, a product analytics platform, to help us understand how visitors use our Website. PostHog may collect information such as pages viewed, referring URL, UTM parameters, browser type, device type, operating system, screen resolution, approximate geographic location derived from IP address, and anonymous session identifiers. PostHog may store a first-party analytics cookie or use browser storage to recognize visits and understand Website usage over time.

PostHog does not collect your name, email address, or other directly identifying information unless you voluntarily provide that information to us through a form or inquiry.

Because PostHog is used for analytics and is not strictly necessary for the Website to function, we treat it as a non-essential analytics tool. Non-essential analytics cookies and tracking technologies are not intended to load unless you select “Accept Non-Essential Cookies” on our cookie banner. If you select “Reject Non-Essential Cookies,” or if you do not make a selection, non-essential analytics cookies and tracking technologies should remain disabled.Additional information regarding the cookies and similar technologies used on this Website is available in our Cookie Policy.

Typeform. We use Typeform to power certain forms or interactive features on our Website. Typeform’s scripts may load when a form is available on a page, and Typeform may collect interaction data or set cookies when you engage with a form. Information you submit through a Typeform form may include contact information and other details you choose to provide.

Framer. Our Website is built and hosted using Framer. Framer may process limited technical data related to hosting, security, performance, and operation of the Website, in accordance with Framer’s own privacy practices.

We do not currently use Google Analytics, Meta Pixel, LinkedIn Insight Tag, TikTok Pixel, Google Ads, HubSpot, Hotjar, Microsoft Clarity, FullStory, Mixpanel, or other advertising or session-recording tools on this Website.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 To Provide and Improve Our Services

• Respond to your inquiries and provide requested services.

• Optimize and improve our Website’s performance.

3.2 Analytics and Performance

• Analyze visitor behavior to understand Website usage, traffic sources, and engagement trends.

• Improve Website content, usability, performance, and marketing effectiveness.

• Measure the effectiveness of campaigns and referral sources.

Where required or where we choose to provide enhanced privacy controls, non-essential analytics tools are subject to your cookie consent choice. If you reject non-essential cookies, or do not make a selection, non-essential analytics tools should remain disabled.

3.3 Legal Compliance and Security

• Comply with applicable laws, regulations, and legal processes.

• Detect, prevent, or address fraud, security issues, or unauthorized access.

3.4 Legal Bases for Processing (Applicable to Certain Jurisdictions)

Where required by applicable privacy laws, including the General Data Protection Regulation (GDPR), we process personal information based on one or more of the following legal bases:

• your consent;

• performance of a contract or in order to take steps at your request before entering into a contract;

• compliance with legal obligations; and

• our legitimate business interests, provided such interests are not overridden by your rights and freedoms.

4. HOW WE SHARE YOUR INFORMATION

4.1 Third-Party Service Providers

We may share your information with third-party service providers that assist us in operating our Website, providing our services, processing inquiries, analyzing Website performance, or supporting our business operations. These providers may include:

• PostHog, Inc. – Website analytics and usage measurement, subject to your cookie consent preferences where applicable.

• Typeform – Website forms and inquiry collection.

• Framer – Website hosting, platform infrastructure, and related technical services.

• Other website hosting, infrastructure, security, cloud hosting, and IT support providers as reasonably necessary to operate our Website and business.

Once information is shared with these providers, its processing is governed by our agreements with those providers and, where applicable, their own privacy policies. While we carefully select reputable service providers, SendToWin LLC is not responsible for the privacy practices of third parties that operate independently of us.

4.2 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction and will be subject to the successor entity’s privacy practices.

4.3 Legal Obligations

We may disclose your information to comply with legal obligations, court orders, or requests from law enforcement.

4.4 Protection of Rights

We reserve the right to disclose your information if we believe it is necessary to protect our rights, enforce our terms, prevent fraud, or ensure the safety of our users and the public.

5. YOUR CHOICES AND RIGHTS

5.1 Communications

We use the personal information you provide to respond to your inquiries or requests. We do not currently send promotional emails or newsletters. Any future commercial communications will include opt-out mechanisms as required by applicable law.

5.2 Access and Update Information

Depending on your jurisdiction, you may have rights to request access to or correction of your personal information. Applicable rights by jurisdiction are described in §5.4 and §5.5 below. We may require you to provide additional information to verify your identity before processing any request.

5.3 Do Not Track Signals

You can manage non-essential analytics cookies through the cookie banner displayed on our Website. You may select “Accept Non-Essential Cookies” or “Reject Non-Essential Cookies.” If you reject non-essential cookies, or if you do not make a selection, non-essential analytics cookies and tracking technologies should remain disabled.

You may withdraw or modify your cookie consent at any time by selecting Cookie Preferences in the Website footer. Your updated preference will apply going forward and will not affect processing that occurred before your preference was changed. 

Some browsers offer “Do Not Track” signals. There is no uniform industry standard for responding to Do Not Track signals, and our Website does not currently respond to Do Not Track signals. Where legally required, we will honor applicable browser-based opt-out preference signals, such as Global Privacy Control, for choices related to sale, sharing, targeted advertising, or other legally recognized opt-out rights.

5.4 EU/EEA Residents (GDPR Rights)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation:

• Request access to the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data (“right to be forgotten”).

• Object to processing based on legitimate interest.

• Request restriction of processing in certain circumstances.

• Lodge a complaint with your local data protection authority.

5.5 California Residents (CCPA Rights)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

• Request details about the personal information we collect and how it is used or shared.

• Request deletion of your personal information.

• Opt out of the sale or sharing of your personal information, where applicable (we do not sell or share personal information for cross-context behavioral advertising purposes).

To exercise any of these rights, refer to the Contact Us section below.

We do not sell or share personal information for cross-context behavioral advertising purposes. We also do not currently use advertising pixels or cross-context behavioral advertising tools on this Website. If our practices change, we will update this Privacy Policy and provide any required notice and opt-out mechanism under applicable law.

6. DATA SECURITY

We implement reasonable technical and organizational measures designed to protect your personal information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. RETENTION OF INFORMATION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods include:

• Inquiry data: Retained for up to 1 year after resolution.

• Website analytics data: according to our analytics provider settings, generally for up to 2 years unless we configure a shorter period or delete/anonymize the data earlier.

For certain data (e.g., backups, compliance data), we may retain it for longer periods if necessary to meet legal, regulatory, or contractual obligations. When no longer needed, we securely delete or anonymize your information.

8. CHILDREN’S PRIVACY

Our Website and services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take reasonable steps to delete it. Contact us if you believe we may have collected such information.

9. LINKS TO THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites. We do not endorse or control the privacy practices or content of these websites and are not responsible for any information you provide to them.

10. NO WARRANTIES AND LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BY USING OUR WEBSITE AND SERVICES, YOU ACKNOWLEDGE THAT SENDTOWIN LLC SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS TO, LOSS OF, OR DISCLOSURE OF YOUR PERSONAL INFORMATION, OR FOR ANY DAMAGES ARISING FROM OR RELATED TO THE USE OF YOUR PERSONAL INFORMATION, EXCEPT TO THE EXTENT SUCH LIABILITY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW.

11. INTERNATIONAL DATA TRANSFERS

SendToWin LLC is based in the United States. Your personal information may be stored or processed in countries outside your own, including the United States, which may not provide the same level of data protection as your jurisdiction. In particular, web analytics data is processed by PostHog, Inc. on servers located in the United States.

By using our Website, you acknowledge that your information may be be transferred, stored, and processed in the United States or other countries. We encourage you to review the privacy policies of any third-party services we use.

12. GOVERNING LAW AND JURISDICTION

This Privacy Policy is governed by the laws of the State of Florida, USA, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to this Privacy Policy or your use of our Website will be resolved exclusively by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in Palm Beach County, Florida, and the arbitrator’s decision will be final and binding. Each party will bear its own costs, except as otherwise required by applicable law.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the date at the top of this page.

14. CONTACT US

For inquiries regarding this Privacy Policy, contact information is provided below:

SendToWin LLC

Email: contact@sendtowin.com

Website: www.sendtowin.com

Palm Beach County, Florida, United States

This Privacy Policy applies to the SendToWin LLC website only. Privacy practices governing client engagements and managed services are addressed separately in the applicable service agreement.