Privacy Policy

Information We Collect

Personal Information You Provide to Us: We may collect the following personal information when you voluntarily provide it to us, such as when you fill out a contact form or inquire about our services:

• Name

• Email Address

• Phone Number

• Job Title

• Company Name

Information We Collect Automatically: When you visit our Website, we may automatically collect certain information about your device and browsing behavior, including:

• IP Address

• Browser Type and Version

• Operating System

• Referring URLs

• Pages Visited and Time Spent on Our Website

• Device Identifiers

Analytics and Tracking

We use PostHog (PostHog, Inc.) to collect aggregated analytics about how visitors use our Website. PostHog is configured in cookieless server hash mode, which means:

• No cookies are placed on your device by our analytics tool.

• No data is stored in your browser's local or session storage.

• PostHog does not assign a persistent identifier to you across sessions.

• User counts are estimated using a privacy-preserving hash calculated on PostHog's servers using a daily salt, which is discarded after processing. The resulting hash cannot be used to identify you.

IP address processing. As part of standard web server operation and analytics, your IP address is received by our servers and by PostHog when you visit this Website. PostHog is hosted on servers located in the United States (PostHog Cloud US). Your IP address and user-agent string are transiently processed to support aggregate analytics such as geographic reporting.

Because our analytics configuration does not use cookies or persistent browser storage, no cookie consent banner is displayed. If we change this configuration in the future, we will update this policy and implement appropriate consent mechanisms.

We do not use PostHog to track individual users across websites, build individual profiles, or link activity to personally identifiable information.

For more information on PostHog's privacy practices, visit posthog.com/privacy.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Our Services:

• Respond to your inquiries and provide requested services.

• Personalize your experience on our Website.

• Optimize and improve our Website's performance.

Analytics and Performance:

• Analyze aggregated, anonymized visitor behavior to understand trends and improve our Website and marketing strategies.

• Monitor and evaluate the effectiveness of our campaigns.

We process analytics data on the basis of our legitimate interest in understanding how visitors use our Website in order to improve it. This processing does not identify you individually.

Legal Compliance and Security:

• Comply with applicable laws, regulations, and legal processes.

• Detect, prevent, or address fraud, security issues, or unauthorized access.

How We Share Your Information

Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website or delivering our services. These providers include:

• PostHog, Inc. — web analytics (cookieless, anonymized), hosted in the United States

• Website hosting and IT support providers

Once transferred, the use of your personal information by third parties is governed by their own privacy policies and applicable data processing agreements. SendtoWin LLC is not responsible for their independent practices.

Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will ensure that any successor entity respects the terms of this Privacy Policy.

Legal Obligations: We may disclose your information to comply with legal obligations, court orders, or requests from law enforcement.

Protection of Rights: We reserve the right to disclose your information if we believe it is necessary to protect our rights, enforce our terms, prevent fraud, or ensure the safety of our users and the public.

Your Choices and Rights

Use of Personal Information in Communications: We use the personal information you provide to respond to your inquiries or requests. We may also use your information to send important service-related communications. If we decide to send promotional emails, newsletters, or marketing materials in the future, you will be given the opportunity to opt out of receiving such communications.

Access and Update Information: You have the right to request access to or correction of your personal information. To do so, please refer to the Contact Us section below. We may require you to provide additional information to verify your identity before processing your request.

Do Not Track Signals: Our Website does not currently respond to "Do Not Track" signals from your browser. Because our analytics do not use cookies or persistent identifiers, the privacy protection that DNT is designed to provide is already applied by default.

EU/EEA Residents (GDPR Rights): If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation:

• Request access to the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data ("right to be forgotten").

• Object to processing based on legitimate interest.

• Request restriction of processing in certain circumstances.

• Lodge a complaint with your local data protection authority.

California Residents (CCPA Rights): If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Request details about the personal information we collect and how it is used or shared.

• Request deletion of your personal information.

• Opt out of the sale of your personal information (we do not sell personal information).

To exercise any of these rights, please refer to the Contact Us section below.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data during transmission.

• Restricted access to personal data to authorized personnel only.

• Regular monitoring of systems for vulnerabilities and potential breaches.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods include:

• Inquiry data: Retained for up to 1 year after resolution.

• Website analytics data: Retained for up to 2 years for performance analysis. The daily salt used by PostHog to generate visit hashes is discarded at the end of each day.

For certain data (e.g., backups, compliance data), we may retain it for longer periods if necessary to meet legal, regulatory, or contractual obligations. When no longer needed, we securely delete or anonymize your information.

Children's Privacy

Our Website and services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will promptly delete it. Please contact us if you believe we may have collected such information.

Links to Third-Party Websites

Our Website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or control the privacy practices or content of these websites and are not responsible for any information you provide to them. We encourage you to review their privacy policies before engaging with those websites.

No Warranties & Limitation of Liability

While we implement reasonable safeguards to protect your information, we cannot guarantee absolute security or uninterrupted operation of our Website and services. By using our Website and services, you acknowledge that SendtoWin LLC is not responsible for unauthorized access, data breaches, or damages resulting from the use of your personal information.

International Data Transfers

SendtoWin LLC is based in the United States. Your personal information may be stored or processed in countries outside your own, including the United States, which may not provide the same level of data protection as your jurisdiction. In particular, web analytics data is processed by PostHog, Inc. on servers located in the United States.

By using our Website and services, you acknowledge and consent to the transfer of your information to these countries. We take steps to ensure that any transferred data is handled securely and in accordance with this Privacy Policy, including maintaining data processing agreements with our service providers where required.

Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the State of Florida, USA, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to this Privacy Policy or your use of our services will be resolved exclusively by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in Delray Beach, Florida, and the arbitrator's decision will be final and binding. Each party will bear its own costs, except as otherwise required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

contact@sendtowin.com

By using our Website and services, you agree to the terms of this Privacy Policy.